Frequently Asked Questions
Everything you need to know about shopping at Collector Store.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that limited edition drops may have specific return restrictions.
Are the items sold on Collector Store authentic?
Yes, we guarantee 100% authenticity for every product. Each item is sourced directly from authorized distributors or the brands themselves.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Do you restock sold-out items?
As a curated store, many of our pieces are limited runs. We recommend signing up for our newsletter or following us on social media for updates on potential restocks.